How to take your power back.

 Believe it is YOUR power to begin with.  Your reputation,  your money, and your integrity. I sued an insurance company once 30 years ago and won! I learned in detail the philosophy of delay, deny, defend. It is a tactic used to take the power from the client and and use it against them. Especially when they are vulnerable.  Humans in stressful situations burn up and give up fast.  I work with that condition every day with my special needs clients. Lawyers know that trick, so do doctors, and some charge way to much when you are worried or scared. Bullying you to make under duress choices.  Yesterday I found out banks do that too! Here's how to keep your power. Document everything. I do! I ask my clients to do the same. Every appointment is invited to be documented. I asked the clerk at WESTCONSIN CREDIT UNION to document my loss and my claim. She refused! She started to note it as per my request and then crumpled it up and threw it away. Then she demanded I leave the building. TWICE!!! I watched in frustration her willingness to bully me. A hour of my time with what should have been a guaranteed 1 minute application and NO satisfaction. Whether the boss was at the bar, or on a golf course at 3 in the afternoon is of no consequence to me. Whether the underling incapable of handing issues with equipment malfunction is performing good customer service IS my business. Which will now be shopping around. Be a secret shopper, document everything, your phone will record and so will pen and paper. They have cameras too, ask to have a copy of their footage. Know your rights, and never let a bully take what is rightfully yours, with  threats. Use this to help others, tell your story, sell it to the highest bidder as a way of protecting the innocents. Nick Shirley changed to matrix on fraud in Minnesota, I changed it too back 2008. I have spent my career helping those in need. I love my work here, even when I am not at the ranch. Funny sidebar, just now another delay tactic employed, I was directed to Brian Manion as the one in charge, following and documenting each step per their request.. ANOTHER underling was directed to divert my time. DO they never quit??? Just do YOUR job, and if you cannot, go do something different. I will be in the barn.